The Motor Industry’s Customer Relations Specialist

Giving you a competitive edge

With increasing competition and decreasing margins, gaining an edge in the automotive market is becoming an essential. The pressure is on from brands and franchises for you to offer world class customer service.  That’s why you need to ensure that every call into your dealership is answered. More than that, it needs to be answered promptly, courteously and efficiently.

The Armchair Answercall service is the motor industry’s Number One choice for receptionist answering services. The service is easy to set up and works with your existing phone system. You can set up or change which calls you want us to deal with – unanswered, engaged or all calls. Whatever type of calls you use us for, they’ll be answered by a specially trained receptionist, who will route the call to the right person or department or take a message as necessary.

Key Benefits

• Eliminates the use of Voicemail and engaged tones
• Ensures visitors receive the full attention of receptionists without the distraction of ringing phones
• Detailed messages taken and sent instantly back to the relevant contact.
• End of day call report allows you to monitor all calls into the dealership
• No need to recruit and manage receptionists or use temps
• Increased customer service for your dealership

No more lost business

Missed calls – answered
A missed call is a lost opportunity. Armchair Answercall can boost your bottom line by taking the hundreds of calls that can so often go unanswered. We’ll take all those calls for sales, test drives, service bookings, parts, etc.. And we can answer 3 or 4 calls or more for the same client – at exactly the same time.

Off-site, in touch
How many times have you been off-site and can’t contact your dealership because the phones are engaged? Use the UK’s Number One motor industry answering service and those moments of embarrassment are over.

The never-sick, non-lunching receptionist
With Armchair Answercall, there’s no need for a full-time receptionist. So you save on wages, eliminate associated recruitment problems and avoid all the other potential headaches such as lunch cover, holidays and sickness.

The instant human touch
Our extensive research proves that customers are fed-up pressing 1 for this, 2 for that only to get another touch-tone menu having done so. People who want to spend thousands on a new car or hundreds on a service or repair want instant customer service. Armchair Answercall delivers this by guaranteeing to answer your calls within 3 rings with a caring, courteous and, above all, human touch.

Alan Coombs
Financial Planning (Wales) Ltd