Armchair’s resources are primarily our people, backed by the latest in call centre technology. Our committed team are hand-picked and trained to provide an efficient and reliable service.
They are acutely aware of the importance of the first contact with a customer and answer all your calls as if they were part of your organisation.
Our operators are supported by a bespoke IT platform. This has been written and developed by ourselves in conjunction with an internationally acclaimed technical support company. The system has been designed to offer the highest level of service to Armchair clients
"Although we employ a receptionist, we understand that at busy times she is unable to manage all the calls into the business. Armchair ensures that when our receptionist is on the phone, or away from her desk, the call is still answered and a detailed message taken"
Saab Fulham
We’re delighted to announce our winning of The Institute of Transport Management Customer Service Solution Company 2008 Award. The Institute is dedicated to monitoring and improving standards throughout the transport industry so we are particularly pleased to have been singled
