Enhancing your customer relations
Armchair Outbound is here to maximise customer retention and minimise customer attrition. So as well as answering your phone, we can also supply a range of outbound customer loyalty services.
These include:
- New customer calls - welcoming customers to your services
- Customer care lines – keeping in touch with your customers
- Cross selling, up selling – directing customers to your other services
- Customer win-back – re-contacting lapsed customers
As well as providing you with these individual services, we can also partner you through the whole process of designing customer service programmes. These can be run on a day-to-day basis with performance optimised through data analysis and customer profiling.
Armchair Outbound does not include telesales or appointment making calls among its wide range of services. Because inbound or outbound, Armchair really is “all your customers want to hear”.
"Just a brief email to let you know that we are pleased with the service provided by Armchair Answercall; it is exactly what we need to ensure that we have no missed calls. Messages are taken and conveyed to us promptly and efficiently"
Inside Solutions (Recruitment)
We’re delighted to announce our winning of The Institute of Transport Management Customer Service Solution Company 2008 Award. The Institute is dedicated to monitoring and improving standards throughout the transport industry so we are particularly pleased to have been singled
