Enhancing your customer relations

Armchair Outbound is here to maximise customer retention and minimise customer attrition. So as well as answering your phone, we can also supply a range of outbound customer loyalty services.

These include:

• New customer calls - welcoming customers to your services
• Customer care lines – keeping in touch with your customers
• Cross selling, up selling – directing customers to your other services
• Customer win-back – re-contacting lapsed customers

As well as providing you with these individual services, we can also partner you through the whole process of designing customer service programmes. These can be run on a day-to-day basis with performance optimised through data analysis and customer profiling.

Armchair Outbound does not include telesales or appointment making calls among its wide range of services. Because inbound or outbound, Armchair really is “all your customers want to hear”.