Answering your
business needs

You can tailor the Armchair Answercall service to answer your organisation’s specific requirements. However you use Answercall , your customer relations are guaranteed to be enhanced.

Business Overflow
When your lines are engaged or phones remain unanswered for 5 rings, your calls can be automatically put through to Armchair Answercall. A simple diversion code is all that’s required. Your company’s callers can then be greeted by a professional and friendly receptionist, rather than listen to an engaged tone or deal with voicemail.

Central Reception
When it comes to your calls, anything a receptionist can do Answercall can do as well, if not better. We’ll answer every call, establish who the caller wants to talk to and then put them through to the relevant person or department. If we are unable to put the call through, we’ll take a detailed message and send it through by email.

Contact Centre Support
Mass marketing, new products, customer concerns, etc., can produce heavy volumes of calls over certain periods. Rather than employing more staff to cover these irregular occasions, you can use Answercall instead. We’ll ensure no calls are dropped and relay your messages for you to deal with at a more convenient time.

Order Line/Customer Response
Can customers always get through to buy from you? Can they order online but not over the phone? By integrating into your ordering system, our receptionists can take any amount of orders on your behalf. We can also sign up people for newsletters and updates and obtain the information necessary for you to send a brochure.

Campaign Management
The cost of a Marketing Campaign dictates that every lead generated must be captured. To ensure this happens, you can use Armchair to handle all responses or act as an overflow to your phone lines. Our receptionists will capture any information you require – from contact details to lead source - and relay these back to you instantly.