Armchair joins Institute of Customer Service

The Institute of Customer Service (ICS) is a professional body whose prime purpose is to lead customer service performance and professionalism.

As specialists in providing an enhanced customer experience from a phone call, customer service is all important to ourselves and our clients. So Armchair joining the ICS at the beginning of this year makes perfect sense. We hope we can contribute to their work in helping companies and individuals improve their customer service performance.


Above: MD Neil Murphy and Commercial Director Gina Gower-Jones accept Armchair's ICS membership certificate, presented by the Institute’s Membership Director, Jeff Ford.