Armchair win Customer Service Solutions Company 2008 Award

We’re delighted to announce our winning of The Institute of Transport Management Customer Service Solution Company 2008 Award. The Institute is dedicated to monitoring and improving standards throughout the transport industry so we are particularly pleased to have been singled out as winners. As their websitewww.itmworld.com puts it, “In accrediting Armchair with this Award, the Institute is paying tribute to a company which has developed a reliable and swift answering service which serves to maximise customer retention.”

The website announcement also adds, “Although Armchair is a relatively new company, launched only in 2000, its ethos harks back to the golden days of business when customers were valued and nurtured accordingly. Armchair’s winning philosophy is that efficient communication is a sign of true customer care and a key component of commercial success.”

At Armchair, we take that sort of comment as further proof of the importance of answering every phone call promptly, politely and efficiently. Research now suggests that customers are more demanding and less loyal so that if their expectations are not met, then they simply try someone else. The Armchair service delivers a return on investment by reducing costs, improving service, boosting customer retention and increasing revenue per customer.

If that’s not worth an award, what is?