Customers want to know you care about them. They find out whether you do or not from the way you communicate with them.
Delays in answering, robotic responses, minutes spent just holding on – none of these say “caring” to your customers. Neither do messages that are not passed on, requests that are ignored or an offhand, phone manner.
Armchair specialises in providing an enhanced customer experience from a phone call. We ensure that your calls are answered promptly, people are dealt with politely and efficiently and customers are made to feel important.
Armchair can provide your organisation with all it could want or need from its phone calls. When it comes to caring for your customers, we’re all they want to hear.
"I am very pleased to commend you and all the team for their excellent and highly efficient work. The image you portray, giving the impression that you are working from my office, has the desired effect and I am delighted and more than satisfied"
Alan Field Associates
We’re delighted to announce our winning of The Institute of Transport Management Customer Service Solution Company 2008 Award. The Institute is dedicated to monitoring and improving standards throughout the transport industry so we are particularly pleased to have been singled
